Cart Recovery #09

Cart Concierge Reply Email

A plain text cart email written as a personal message from a real team member.

Template preview
SUBJECT: did something go wrong? PREVIEW: Genuine question from [Founder Name]. Hi [Customer Name], [Founder Name] here from [Brand Name]. I saw an order for [Product] start and then stop, and I wanted to check whether that was on purpose or whether our checkout let you down. If it was a technical thing, tell me what happened and I will fix it today. If you were unsure whether [Product] is right for you, tell me what you are trying to solve and I will tell you honestly whether it is the right fit. Sometimes it is not, and I would rather say so than take your money. And if you just changed your mind, that is completely fine. Your cart, if you want it:

What's included

  • 1 complete email template (plain text)
  • Optimised subject line
  • Preview text
  • Placeholder variables for your brand, product, and offer
  • ESP-agnostic — works in Klaviyo, Mailchimp, ActiveCampaign, Drip, and any other platform
  • Delivered to your inbox within 24 hours of purchase